Frequently Asked Questions

COVID-19 Protocols

View current protocols on our COVID-19 procedures page.

Non-Member Daily Use Passes

  • Adult (18 years and up) accompanied by a member - $10. Photo ID required.
  • Unaccompanied adult - $15. Photo ID required.
  • Youth (under 18) - $8. MUST have a parent or a guardian sign the daily use waiver.

Checking In

Safety and security are top priorities at Courts Plus. EVERYONE entering Courts Plus MUST IMMEDIATELY check in at the Service Desk. Members must check-in with their membership card, key tag, or app.

Membership Monthly Billing & Changes

Credit card or checking account changes must be made in person or over the phone (630) 833-5064 by the 25th of the month to take effect for the following billing cycle. Members are billed for the current month on the 1st (or closest business day to the 1st) of each month. Members are responsible for informing Courts Plus of any changes to their account including but not limited to: bank name changes, account number changes, and new credit card expiration dates. A $10 fee will be charged for any transaction returned unpaid due to problems with or changes to the account. 

Leave of Absence

Members may apply for a Leave of Absence if they are planning to not use the facility for two or more months. All Leave of Absence requests must be done through email, in person, or by mail. A member’s signature is required along with a date for membership reactivation. Retroactive leave requests are not allowed.

General Leave (ie away for a minimum of 2 months or more) - Dues will be reduced to $5 per month per member while on Leave.

Medical Leave - request must be accompanied by written notification from the doctor. If doctor verification is not supplied, the member(s) will be charged $5 per month leave of absence fee. 

Young Adult (age 18-22) – While living away from home at school – no charge.

Membership Cancellations

It is the responsibility members to cancel a membership. Monthly billing memberships have no expiration date. All members are required to cancel their memberships through email, in person, or by mail. No cancellations will be taken by phone. Cancellations for memberships billed monthly must be submitted by the 25th of the month to take effect for the following billing cycle. Annual billing memberships will be cancelled on the date requested. Retroactive cancellations are not allowed.

Cancellation Policy for Services

24-hour notice is required to cancel an appointment or reservation for massages, personal training sessions, private lessons and court time. If cancellation is late (less than 24 hours) then the appointment or reservation will be put up for sale. If not sold, the member will be billed accordingly and charged a $5.00 service charge.

Locker Rooms

In an effort to provide for the privacy, comfort, and convenience of everyone. Children over the age of 2 are not permitted in the locker room of the opposite sex. Nothing is permitted to be left in the locker rooms overnight. Courts Plus is not responsible for items that are lost in the facility.

Cell Phone Usage

Cell phones and any photo/video devices (i.e. cameras) in District bathrooms and locker rooms are prohibited. The intent of the policy is to protect the privacy of Park District facility users by preventing the taking of unauthorized photos by devices that can be easily concealed or go unnoticed (such as a camera phone). The District is banning all cell phone use in these areas because it is not always possible to distinguish if a phone is being used for taking pictures. Cell phones are also not allowed on the pool deck, in Kids Plus, or group exercise studios. Please go to designated cell phone areas (hallway, tennis lounge or the Café) to use your cell phone.

Attire

Proper attire is required for participants using the facility. Shirts and shoes are required in all public recreational areas. Closed-toed shoes must be worn on the fitness floor. No marking (i.e. – black soled) shoes are allowed on the tennis courts, racquetball courts, and in the group exercise studio. 

Membership Dues

The Elmhurst Park District shall determine the amount and terms of payment of dues payable by members. These fees may be changed from time to time. Dues will be paid Monthly or Annually. Monthly payments are through Electronic Funds Transfer (EFT), using a checking account or credit card (MasterCard, Visa or Discover). Annual memberships pay for a year in full at time of renewal. Courts Plus is not selling new annual memberships at this time. 

Joining Fees

All new members at Courts Plus are required to pay a non-refundable joining fee. Joining fees are a onetime charge. If a membership lapses, a returning member is subject to a reactivation fee, or the current joining fee, depending on the length of lapse. There is no annual joining or maintenance fee charged to maintain membership.

Youth Fitness Floor Guidelines

Youth under age 11 are not allowed on the fitness floor except during Courts Plus sponsored programs in which they are registered. These programs are supervised by Courts Plus staff.                       

  • Courts Plus Members and Guests:
    • 11-13 year olds must be supervised by an adult at least 18 years old.
    • 14-17 year olds may use the fitness floor without adult supervision.
    • Youth (under 18) must have a parent or a guardian sign the daily use waiver.

Child Care/Kids Plus

Children 13 and under in Courts Plus must either be  supervised by an adult 18 or older, in a Courts Plus supervised program, or in Kids Plus. Please see our child care page (link) for Kids Plus hours and fees.

More questions? Contact us!